> Terms and conditions - Arte Artigiana Sorrento

Terms and Conditions

Arte Artigiana store respects the existing italian legislation about e-commerce.

For each order placed, Arte Artigiana nvoices of material sent by mail order all'intestatario ex art. 14 DPR 445/00 and Decree 52/2004. Data supplied by the customer when the order will be included in the bill. 
No change will be possible after the issuance of the invoice. 
Correct receipt of the order is confirmed by Arte Artigiana email response, sent to the email address supplied by the customer.
This confirmation message will again present all data entered by the customer undertakes to check for accuracy and timely corrections.
Placed the order at Arte Artigiana you represent that you have read the terms and conditions of sale, methods of payment proposed and the entire procedure of purchase. With specific reference to Articles. 3 of legislative decree 185/89 and 4 you will receive, via e-mail, all the information needed to identify the seller and the customer will be kept together with the e-mail of acceptance of contract.

Methods of Payment

Purchases made on Arte Artigiana are safe and secured and can be performed in different ways:

  1. Credit Transfer

    Paying by credit transfer the order will be handled only after a bank credit receiving confirmation.
    Payment must be made within 7 days from date of order. Go past the deadline, the order will be automatically canceled. The bank transfer purpose must necessarily bring the order number, the order date and client name.
    The products availability has to be judged only from the credited.

    The payment must 'be made payable to:
    Arte Artigiana di Elena Gargiulo
    IBAN: IT81C0542440050000001001298 
    BIC/SWIFT: BPBAIT3BXXX 
    Banca: Banca Popolare di Bari

  2. PayPal
    Selecting the type of PayPal payment, you will be redirected to a page on the PayPal site where  in you can enter with your email address and password and make payment.
    Your financial data will not be shared with Arte Artigiana but they will be handled directly by PayPal.
    In case of order cancellation or rejection by Arte Artigiana, the amount will be refunded to your PayPal account and Arte Artigiana will be not responsible for delays and / or damage during repayment.

Information Regarding Cancellation Policy

  • The products must be substantially intact
  • The right to return is reserved only for individual customers, thereby excluding purchase made by retailers or those who in any way purchase for resale to third parties
  • The shipping costs will be charged to the customer
  • on the arrival of the stock, the goods will be examined to assess any damage or tampering (the perfect condition of the stock is an essential condition for the right to return), so we recommend the utmost care when preparing the package, for example using the original packaging.
  • to exercise this right the customer must notify us within 10 days of receiving the goods. And return the goods within 15 days.

Procedure for returning goods

Send an email to info@sandaliarteartigiana.com containing the declaration of exercising the right to return and indicating the following information requested:

  • order numer and date of order
  • Identify which products must be returned ( using there article code)
  • Customer bank details (IBAN)

You must then wait for a notification from our customer service authorizing the return.

Once you have received this notification the goods must be returned within 15 days, to the address below:

Arte Artigiana
Via Tasso 29
80067 Sorrento (NA) - Italy

Refund times

Arte Artigiana  is committed to refunding customers within 14 working days of receiving the goods by crediting the customers with the value of the goods as indicated on the invoice. This amount will not include shipping costs, this is in accordance with art. 5, paragraph 6 of Legislative Decree n. 185 of 22/05/1999.

Information and Complaints

For shipments that may arrive damaged the purchaser is provided, upon notification of the incident, a shipment free replacement. For any clarification or any claim Arte Artigiana can be contacted at (+39) 081 878 4346  - o via e-mail at info@sandaliarteartigiana.com (Monday to Friday from 09.30 to 18.30)